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Delivery Information

United Kingdom:

1. Free Pick-up (by customer) – This is a special service that is available for customers in or around Bournemouth. To avail this service: 

  • The minimum order value should be £ 20
  • Prior arrangements regarding the date and time of pickup (from our pick up points should be made by the customer, via email or telephone.
  • The pick up points are: 59 ,St Michaels Road. Bournemouth BH25JP


2. Shipment – This is the standard delivery option available for customers all over UK. There are 2 shipment companies to choose from. Both will provide a tracking number and link to help trace the progress of the package. Tip! Check SPAM folder if you don’t see this mail in your inbox. 

1)Royal Mail

2)Hermes

  • Shipment through Royal mail costs £4 (Plus VAT), for the weight up to 2 kg .More tariffs for shipping can be checked here (within  UK)
  • We pay the delivery costs if the order is over £100 (within UK)
  • It takes 2 working days for the order to reach the customer after dispatch. Royal Mail are sent from Monday to Friday.
  • Packages returned to Get Grocery (for any reason) cost £ 5. This cost may or may not be transferred to the customer depending on the circumstances and at the company's discretion. 
  • If an order that has already been shipped or has been returned to us and needs to be cancelled, shipment cost of £5 will be deducted from the order amount at the time of refund. Price of frozen products (if ordered) that are damaged in this process will not be returned. 
  • Please keep your tracking number handy if you need help with your order with Royal Mail.
  • Please carry your passport or personal id proof if you need to collect the package from a Royal Mail Office.

  FREE DELIVERIES to your address within Dorset for Orders over £50.Deliveries done once a week on every Sunday.        

3.Frozen Products - Shipment of frozen products will cost £5 extra.

Accidents / Delays / Exceptions

  • In case of delay, please track the order yourself using the tracking link sent by the shipment companies. If you need further support or assistance call us at +44 739 538 2142
  • In rare cases, the box can get damaged while being carried by the delivery people. In this case, the provider usually repacks the box at the center and delivers. This can cause a delay of 2-4 additional days.
  • In some cases, delays can also arise at Indian e-shop end if some ordered product is out of stock and is expected in the next 2 days. If longer, the company contacts the customer.


International:

£15 minimum for parcels with: 

 Size and weight restrictions

  • Max Parcel Length: 100 cm
  • Max Parcel Weight: 30 kg
  • Max Length + Girth: 300 cm